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Overdrive Support - Extended Service Agreement - 5 Year (DRV-MS110TXUP-60)

ITCurry #: 20325764 | Article #: DRV-MS110TXUP-60
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Key Specifications
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Product Information

Features
  • Extended Service Agreement – Extends service coverage beyond the device's standard warranty period for eligible NETGEAR networking equipment.
  • 24×7 Technical Support – Provides access to technical assistance around the clock, including weekends and holidays.
  • 2-Hour Support Response – Provides a targeted two-hour response time for technical support cases.
  • Priority Case Handling – Helps critical support issues receive prioritized attention for faster troubleshooting and resolution.
  • Fast-Track Technical Escalation – Provides escalation pathways to higher-level technical resources when additional expertise is required.
  • Next Business Day Hardware Replacement – Eligible failed equipment can be replaced through shipment with an NBD response commitment.
  • Hardware Replacement Coverage – Supports product replacement when the covered device cannot be repaired.
  • Phone Support – Provides direct technical assistance for troubleshooting and service issues.
  • Web Support – Offers online support resources for diagnosing and resolving network equipment problems.
  • Scheduled Support Calls – Certain Overdrive offerings include scheduled support interactions to provide additional service coordination.
  • Quarterly Operational Reporting – Provides periodic service reporting that can help organizations monitor support activity and recurring issues.
  • Multiple Contract Durations – Available in different service periods, including 1-, 3-, and 5-year options depending on the supported product.
  • Designed for Business-Critical Networks – Provides enhanced support responsiveness for environments where network downtime can affect productivity and operational continuity.
Base Warranty Non Non

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